Frontline Workers at the Heart of Meridian

At Meridian Group, our frontline employees represent 80% of our workforce. These individuals are the backbone of our operations, yet many existing workplace tools fail to meet their needs. Traditional technology often leaves deskless employees disconnected, with limited access to email or other communication platforms. To address this challenge, we’ve introduced Jem, a communication solution designed specifically for deskless teams.

Building Seamless Connections
Jem bridges the gap between our employees and the tools they need to succeed. By providing immediate access to critical updates and operational strategies, Jem ensures that our merchandising teams stay aligned with the company’s goals. The platform allows us to:

• Deliver real-time information to employees, regardless of location.
• Digitise key HR services, including payroll and company communications.
• Empower teams with reliable access to essential resources, fostering productivity and alignment.

Fostering Engagement and Empowerment
Karen Hammond, Strategic People Lead at Meridian, highlights the impact of Jem:“Jem ensures our teams are informed, engaged, and empowered to deliver their best work every day.It’s not just about technology—it’s about building a workforce that feels connected and valued.”

With Jem, our frontline teams feel more included and supported. The platform simplifies communication, enabling employees to focus on their roles with confidence and clarity.

Driving Efficiency and Recognition
Jem’s real-time capabilities eliminate delays and ensure employees are always equipped with the latest updates. This enhanced connectivity drives productivity and facilitates recognition across our teams. By digitising our internal processes, we’re simplifying operations and creating a workforce that’s more effective and engaged.

A Commitment to People and Innovation
At Meridian, we believe empowered teams are the foundation of thriving brands. Jem is a testament to our commitment to bold, people-first solutions that enhance both engagement and efficiency. By revolutionising how we connect with our frontline workers, we’re setting a new benchmark for workforce engagement, ensuring our people—and our clients—succeed every step of the way.

Through Jem, we’re not just streamlining operations; we’re fostering a culture where every employee feels valued and aligned with the company’s vision. This is what drives us at Meridian: turning potential into performance.